Office Policies

Scheduling Appointments
To schedule an appointment please visit our Contact page. Due to the extensive preparation put into each client’s case, prior to your consultation, payment is required at the time of booking. If this is your Initial Natural Wellness Consultation, once payment is received, we will then email you a link to fill out our Client Information Form. Once we receive your completed form, we will then contact you to schedule a time for your consultation.

Additional Consultation Time
If the need should arise for extended time at your consultation, it will be bill at $30 up to each additional 15 minutes of time, subject to available scheduling. A follow-up appointment may need to be scheduled instead, if additional time is not available the day of your current consultation.

Payments
Credit cards or personal checks are accepted. We do not accept cash, unless you will have exact change.

Late Arrival
We are committed to being on time for our clients, your time is valuable, so is ours. If you happen to arrive late for your appointment, it will still end at the scheduled time and you will be charged for the originally scheduled length of the appointment.

Cancellations
Should you find it necessary to cancel a scheduled appointment, 24 hours notice is required. If you cancel without the proper notice, within 24 hours of your scheduled appointment, you will be responsible for half of your scheduled appointment fee. If you fail to give notice at all and do not show for your scheduled appointment, you will then be charged for the full appointment fee.  We understand that emergencies do happen. If this should be the case, please contact us immediately. We value your time, please value ours.

Insurance
Medical insurance is not available for alternative health care services, but if you have Flexible Spending Account (FSA) a Health Savings Account (HSA), you may be able use it. Please check with your admin for details.

Quick Phone Check-ins
If the need should arise, after your consultation for a quick phone check-in, the first 10 minutes are not charged. All calls beyond the initial 10 minutes, including subsequent calls, will be charged a fee of $30 for up to the first 15 minutes. If the call should run longer, it will be bill at $30 up to each additional 15 minutes of time. If there are multiple questions, we prefer that clients keep track of them and schedule an actual follow-up appointment. A credit card payment will be made at the end of the call.

Email
We do not use email for client’s health questions. Emails are reserved for checking our availability to schedule appointments and client’s request to order/pick-up additional product.

Product Support
We do not answer questions or provide support for products purchased elsewhere. As we only carry exceptional supplement/herbal brands that actual work, with superior quality standards. Please ask your questions where you take your business.

Product Pick-up
Visit our Contact page to set up a time to pick-up additional products from our office. Clients who have had a consultation within the last six months will receive a 20% discount on supplements/herbals purchased or ordered through our office. You can also directly order your Nature’s Sunshine products from our website at the link below. When placing your online order, indicate Referral/Sponsor Number: 1112391 (Seremak, Karen), Membership Plan: Classic.

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Office policies are subject to change without notice. Rev. 1/19
*The services offered here are at all times restricted to consultation and education on matters intended for the maintenance of the best possible state of natural health and stewardship of the body, and do not involve the diagnosing, treatment or prescribing of remedies for disease.